Job Description:
At EPIQ Machinery, we challenge the boundaries between being a technology company and a heavy equipment manufacturer by continually integrating new technologies into our equipment. A North American leader in the heavy industry of the aluminum and pulp and paper sectors, our talents are all proud to design and manufacture equipment that is out of the box, innovative and recognized worldwide for its quality. We are currently looking for an IT Specialist to join the IT team at our site in Saint-Bruno-de-Montarville, QC.
The main responsibilities of the position:
- Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Ensures the smooth running of all IT systems, including anti-virus software, print services and email provision
- Schedules upgrades and security backups of hardware and software systems
- Ensures that data is secure from external attacks.
- Evaluates user needs and system functionality.
- Ensures that IT facilities meet the needs of individuals and projects;
- Plans and executes upgrades to Epiq Machinery systems to ensure efficient performance of all IT assets
- Help manages crisis situations, which may involve complex technical hardware or software problems
- Evaluate and implement security strategies to prevent breaches and ensure that the company’s digital assets are secure.
- Keeps up to date with the latest technologies
Qualifications and experience:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in both English & French
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field (or currently studying) or demonstrated experience and expertise in general IT Management in a manufacturing or similar enterprise.
- Expertise in the following technologies:
- Networking hardware and cabling
- Server operating systems (Windows NT)
- Internet protocols
- Legacy systems (DOS, DBASEIII etc)
- MRP/ERP Software expertise is an asset
- Some programming knowledge is also an asset
- Creative problem solver
- Ability to work Under pressure
- Organized with an ability to multi-task and prioritize
- Self-starter and ability to work with minimal supervision
Ready for your new challenge?
Come and work with enthusiasts who challenge borders to continuously integrate new technologies in equipment that is out of the box, innovative and recognized worldwide for their quality.