Born from the merger of AD and MECFOR—two complementary forces—EPIQ is driven by excellence and high performance to propel Quebec’s industrial sector even further. Together, we form a united team where everyone can rely on each other. Whether it’s in design or heavy and stationary machinery manufacturing, every challenge is met with precision, dedication, and collaboration.
About the Role
Reporting to the IT Manager, the Junior IT Technician is responsible for managing Level 1 support tickets, providing basic hardware and software assistance, and ensuring the smooth operation of the technologies used by employees. This role involves troubleshooting and resolving common technical issues related to software, hardware, and network access, while adhering to the company’s security protocols.
What We Offer
At EPIQ, you’ll enjoy a range of benefits to thrive in your role:
- A friendly work environment where our values are lived every day
- A flexible 37.5-hour workweek with Friday afternoons off
- Vacation time above the minimum legal requirements
- Team-building events that foster a warm and collaborative atmosphere
Your Key Responsibilities
- Respond promptly to Level 1 support tickets, focusing on basic hardware and software issues
- Provide assistance and troubleshooting for OneDrive, shared network drives, Microsoft licensing, and local applications
- Install, configure, and troubleshoot operating systems on various devices
- Follow established security protocols and best practices for software and hardware installations
- Collaborate with the senior IT team to escalate and resolve complex technical issues
- Maintain accurate documentation of support activities and resolutions
What We’re Looking For
- Experience or knowledge in IT troubleshooting
- Familiarity with Microsoft Office 365, including OneDrive and shared network drives
- Understanding of Microsoft licensing and support for local applications
- Strong attention to detail and adherence to security best practices
- Good problem-solving and communication skills
- Ability to work both independently and as part of a team
- Strong customer service mindset and interpersonal skills
Join us and become part of a team that truly values your work and well-being.
At EPIQ, your talent makes a real difference!